FREQUENTLY ASKED QUESTIONS

 

what costs need to be factored into my budget?

Each team member has $100 per person to spend ($50 can be applied to custom goods and the remainder can only be spent on engagement activities). Shipping doesn't need to be factored into this $50 spend. All shipping costs will be billed directly to your team after shipment. All other taxes and fees must fall within the $50 budget.

Do i have to pay for shipping?

You will be billed for shipping after your entire order has shipped. Please note, in order to provide accurate shipping costs, shipping is billed after each item has been shipped. Starting 2021 Q3, all Meta teams are required to handle shipping costs for their Quarterly Team Engagement budgets. However, shipping for Team Engagement swag does not need to be included in your budget as Meta teams are able to expense their shipping costs directly to Meta after payment. If you have any other questions related to shipping costs, please reference the Swag and Team Engagement Spend Guidelines and the People Portal for detailed information on budgets and how to log team swag expenses in Concur.

when does my order need to be placed?

Budget must be spent prior to the end of the quarter (Q1: Mar 31st, Q2: June 30th, Q3: Sep 30th, Q4: Dec 31st). You must pay the invoice before the end of the quarter.

how should sizing and addresses be collected?

Design Like Whoa has been given strict instructions to collect private information directly from each recipient. We handle all size and address collection + dropshipping (shipping to individual addresses). Once an invoice is submitted, your team will have 5 days to enter their details around shipping address, size, and color. After 5 days, we cannot make any edits to the order.

Can we receive a refund if people don’t submit their details in time?

DLW cannot issue refunds once a quantity has been confirmed and an invoice has been paid. Once a team approves their invoice, DLW cannot make any edits to the order (e.g., order quantity, item styles, etc.).

can i switch sizes if my item doesn’t fit?

Since items are custom / made-to-order, we cannot switch sizes. Teams would have to purchase another size.

Can each team member choose a different product or print?

The products and artwork must be the same for all recipients included in the order. You are welcome to give your team one of the options below:

  1. A choice between 2 garment colors or styles

  2. A choice between 2 color options of the same graphic

For example, you can offer both a men’s and women’s style but the artwork must be the same across both styles.

when will i receive my order?

Production can only begin after the invoice is approved and all size/address information is collected. From there, the turnaround time to recipients is 3 weeks (not including shipping transit).

can you edit provided artwork?

Artwork should be provided in a vector or high-resolution format if you have a team-specific logo. Otherwise, we can use the Facebook logo. For simple artwork, we can offer vectorization services free of charge. Complicated logos may require an additional fee.

Do we have to follow facebook brand guidelines for our team swag?

When printing the official Facebook wordmark, we must follow the brand guidelines/protocols listed here: Facebook Company Wordmark.